5 Ways to Order | Shipping & Handling | Back Orders


5 Ways to Order

#1 Place Your Order Online

Click here to order now from our Full Product Catalog
or use our product category links to the left.

Ordering online is an easy, fast and a secure way to place your orders with Trasan. Just add your items to your shopping cart, follow the steps to check out and decide how you'd like to pay for your purchase. For online orders, we accept Visa, MasterCard or Discover credit card. If you choose to become a Trasan Member, you will immediately receive your 30% discount on your first order and will receive an email confirmation of your order immediately. 

Trasan Members - Log into the Member Area to order and your appropriate discount will be applied to your online order. You will receive an email receipt for your order immediately after submitting. 

#2 Phone In Your Order

Just give us a call, Monday through Friday, between 7:30 am and 4:30 pm (Pacific Time) to speak with our staff directly and place your order immediately. To accept orders by phone, we will accept Visa, MasterCard or Discover credit card. 

Our phone number in California is:
1-925-447-7722

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#3 Leave Us A Voice Mail

Call us anytime and leave your order on our voice mail system. If you prefer to leave your entire order, include your name, address, phone number, items to purchase, credit card type, number and expiration date. We would prefer to return your call for credit card information. If you've purchased from us before and we have your credit card information on file, please just indicate that in your message.

Our Toll Free Voice Mail is:
1-888-724-6677
(Available 24/7)

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#4 Fax  In Your Order and/or Membership Application

There are two ways to prepare your order for faxing.

1) You may place your items in your shopping cart online and at checkout choose to print your form, complete your payment information and fax to us. Choosing to print your order for faxing ensures that no information you've entered will be transmitted to the web, therefore no information is received by Trasan.

 - OR - 

2) You can download the forms below to print out, complete and fax to us. The forms are provided in PDF format and require Adobe Acrobat Reader to view and print. Right click on the form you'd like, choose "Save Target As" and place in a folder on your computer. Click here for more information.

Retail Order Form   Trasan Member Application

 Our Fax Line is:
1-925-447-7717

NOTE: Payment for faxed orders will be accepted
with a Visa, MasterCard or Discover credit card only.

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#5 Send Us Your Order by Mail

If you would prefer to mail in your orders, follow the instructions for faxing above and mail to:

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Shipping & Handling

Our shipping and handling charges are based on the amount of your purchase and will appear in your shopping cart at check out or should be added to your offline order forms as follows:

First Class Mail

General Shipping Info

1. The TRASAN Network usually ships product within two business days of the order date.

2. It is our intent that you receive your order in a timely and safe manner and therefore use the United States Postal Service, including Priority Mail and United Parcel Service (UPS) to ship all packages. 

3. We will gladly honor a request for "Overnight, special 2-Day, and 3-Day delivery via UPS. There is an additional charge for this service. Please call the office to make arrangements. 

4. We will also "drop-ship" an order to any address on your behalf. Please be sure that you indicate the order is a "drop-ship" and not a permanent change in your address.

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Back Orders

From time to time certain products may be "back ordered". This means we are waiting for one or more items to arrive in our inventory to complete your order. However, instead of delaying shipment of your order, we will ship the items we have in stock and then send you the back ordered item(s) as soon as they are received at no additional charge.

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The Trasan^® Network, P.O. Box 70, Danville, CA 94526
Toll Free: 1-888-724-6677  1-925-447-7722  Fax: 1-925-447-7717
Email: info@trasan.com

Adobe Acrobat Reader

You will need the latest version of Adobe Acrobat Reader to view and print these pdf files. Click here to go directly to the Adobe site to download this free, safe and very popular software. A new window will open for your convenience.

After downloading the software, return to this window, right click on the forms you'd like to download. Choose "Save Target As", and save to a folder on your computer. Once downloaded, just double click the file name to open in Acrobat Reader. Once open just click on the print icon to print out.

We've provided simple instructions and additional information you may need in these files. If you have any trouble with this process, please give us a call.