5 Ways to Order | Shipping | Back Orders
Incorrect Orders | Returns & Exchanges
Ways to Order
Place Your Order Online
here to order now from our Full Product Catalog
or use our product category links to the left.
Ordering online is an easy, fast and
a secure way to place your
orders with Trasan. Just add your items to your shopping cart,
follow the steps to check out and decide how you'd like to pay
for your purchase. For online orders, we accept Visa,
MasterCard or Discover credit card. If you choose to become a
Trasan Member, you will immediately receive your 30% discount on
your first order and will receive an email confirmation of your
- Log into the Member Area to order and your
appropriate discount will be applied to your online order. You will
receive an email receipt for your order immediately after submitting.
Phone In Your Order
Just give us a call, Monday through Friday, between 7:30 am and
4:30 pm (Pacific Time) to speak with our staff directly and
place your order immediately. To accept orders by phone, we will
MasterCard or Discover credit card.
number in California is:
Toll Free: 1-866-487-2726
Leave Us A Voice Mail
Call us anytime and leave your order on our voice mail system.
If you prefer to leave your entire order, include your name,
address, phone number, items to purchase, credit card type,
number and expiration date. We would prefer to return your call
for credit card information. If you've purchased from us before
and we have your credit card information on file, please just
indicate that in your message.
Our Toll Free Voice
Fax In Your Order and/or Membership Application
There are two ways
to prepare your order for faxing.
1) You may place your items in
your shopping cart online and at checkout choose to print your
form, complete your payment information and fax to
us. Choosing to print your order for faxing ensures that no
information you've entered will be transmitted to the web,
therefore no information is received by Trasan.
- OR -
2) You can download the forms below to print out, complete and fax to us.
The forms are provided in PDF format and require Adobe Acrobat
Reader to view and print. Right click on the form
you'd like, choose "Save Target As" and place in a
folder on your computer. Click here for more
Trasan Member Application
Our Fax Line
NOTE: Payment for faxed
orders will be accepted
with a Visa,
MasterCard or Discover credit card only.
Send Us Your Order by Mail
If you would prefer to mail in your orders,
follow the instructions for faxing above and mail to:
Payment may be
made by check payable to
P.O. Box 28458, San Diego, CA 92198
The Trasan Network or with a Visa,
MasterCard or Discover credit card.
The Trasan Network
now offers FREE SHIPPING!
Ordering is made easy at Trasan, as there are No Shipping and Handling Charges applied to your purchases! The price you see is the price you pay!
The only exceptions are when you request expedited shipping such as Overnight, or when you are sending your order to another country. Please call the office in these cases for the rates and charges.
We ship with the United States Postal Service – Standard and Priority Mail – and also with United Parcel Service (UPS). Most orders are shipped within 48 hours.
Remember that if you would like us to send your order to another address, or to someone other than yourself (we call this a “drop ship”), we are happy to do that at no additional charge.
From time to time certain products may be "back ordered". This means we are waiting for one or more items to arrive in our inventory to complete your order. However, instead of delaying shipment of your entire order, we will ship the items we have in stock and then send you the back ordered item(s) as soon as they are received at no additional charge.
This includes orders that are short a particular item or contain an item that was not ordered. Before calling on an order you believe to be short items, please check the shipping container carefully. In many cases the item you think is not included with your order is stuck in the packaging or deliberately packaged with another product.
For example, we often place eye glass cloths in with the packaged cloths or mop pads so that they are secure in shipping. If your order contained items you did not order, please call to be sure you were not charged for them.
If you receive defective or damaged items, please call our offices or return your damaged products with a full explanation. Trasan will replace the items in question or refund your money.
Costs Incurred for Returns and Exchanges
The Member pays the postage to return new products for exchange and Trasan then pays to send the replacement(s) to the Member.
The Trasan Network will reimburse the Member for shipping costs that are incurred to return product that is defective or was shipped in error. We will also pay to re-ship the replacement(s).
The Trasan® Network
Mailing address: P.O. Box 28458, San Diego, CA 92198
Shipping Address: 16767 Bernardo Center Dr
Box 28458, San Diego, CA 29198
Office Phone Toll-Free 1-866-487-2726 (866 – 4Trasan)
Voice Mail (24 Hr Toll-Free): 1-888-724-6677
You will need the latest version of Adobe Acrobat Reader to view
and print these pdf files. Click
here to go directly to the Adobe site to download this free,
safe and very popular software. A new window will open for your
After downloading the software, return to this window, right
click on the forms you'd like to download. Choose
"Save Target As", and save to a folder on your
computer. Once downloaded, just double click the file name to
open in Acrobat Reader. Once open just click on the print
icon to print out.
We've provided simple instructions and additional information
you may need in these files. If you have any trouble with this
process, please give us a call.